Refund & Cancellation Policy
Last updated: November 2025
That’s Bowie’s World Foundation (“TBW”) is a nonprofit organization committed to supporting children and families through creative, wellness, and skill-building programs.
This policy explains how refunds work for donations, program fees, event tickets, and merchandise.
1. Donations
Donations are voluntary and generally non-refundable.
Refunds may be granted only if:
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A donation was made in error
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A duplicate charge occurred
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A technical/payment issue happened
To request a donation correction, email info@thatsbowiesworld.org within 7 days of the donation.
2. Event Tickets (Workshops, Dinners, Fundraisers)
Each TBW event may have its own cancellation window, but the general policy is:
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Full refund if canceled at least 7 days before the event
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50% refund if canceled 3–6 days before the event
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No refund if canceled within 48 hours of event date
If TBW cancels an event, all registered guests will automatically receive a full refund.
3. Program Fees
Program fees (family support programs, Village programs, classes, etc.) are:
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Fully refundable before the first session
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50% refundable after the first session
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Non-refundable after the second session begins
Exceptions may be made for emergencies on a case-by-case basis.
4. Merchandise & Artwork
For merchandise or artwork purchased through TBW:
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Items must be returned in original condition
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Returns must be initiated within 14 days of delivery
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Buyer is responsible for return shipping unless the item was defective or incorrect
Artwork created by children or community members is typically final sale unless damaged in transit.
5. Digital Products
Any digital guides, PDFs, or downloadable content are non-refundable once delivered.
6. Processing Refunds
Approved refunds will be processed to the original payment method within 7–10 business days.
7. Contact Us
For questions or refund requests, contact:
That’s Bowie’s World Foundation
Email: info@thatsbowiesworld.org
Website: www.thatsbowiesworld.org